Introduction
Welcome to Aventra International Spa. These Terms and Conditions govern your use of our services, website, and facilities. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before making any bookings.
Appointment Bookings
Reservation Policy
All spa appointments require a valid credit card to secure your booking. We recommend booking in advance to ensure availability, especially during peak hours and weekends.
Cancellation Policy
We require at least 24 hours notice for appointment cancellations or rescheduling. Cancellations made less than 24 hours before the appointment time will incur a fee of 50% of the service cost.
Important: No-shows will be charged the full amount of the scheduled service.
Payment Terms
We accept all major credit cards, debit cards, and cash. All prices are in Indian Rupees (₹) and inclusive of applicable taxes.
Packages and Memberships
- Spa packages must be used within 6 months of purchase
- Memberships are non-transferable and non-refundable
- Unused services from packages are non-refundable
Client Responsibilities
Health Considerations
Please inform our staff of any health conditions, allergies, or injuries prior to your treatment. Certain medical conditions may require a doctor's note before receiving specific services.
Conduct Policy
We maintain a peaceful environment for all guests. Any inappropriate behavior, harassment, or disturbance will result in immediate termination of services without refund.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any information collected during booking or your visit is used solely for providing our services and will not be shared with third parties without your consent.
Data Security
All personal and payment information is encrypted and stored securely in compliance with data protection regulations.
Liability
Aventra International Spa is not liable for any loss or damage to personal belongings brought into the spa premises. We provide secure lockers for your valuables during treatments.
Service Guarantee
If you are unsatisfied with any service, please notify us immediately. We will make every reasonable effort to address your concerns.
Modification of Terms
We reserve the right to modify these terms at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.
Contact Information
For any questions regarding these Terms & Conditions, please contact us:
info@aventraspa.com