Our Commitment to Privacy
At Aventra International Spa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services or visiting our website.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and physical address when you make a booking or inquiry.
- Health Information: Relevant health details to ensure our treatments are safe and appropriate for you.
- Payment Information: Credit card details and billing information for processing payments (securely processed through our payment gateway).
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on site.
- Communication Records: Correspondence between you and Aventra International Spa.
Important: No-shows will be charged the full amount of the scheduled service.
How We Use Your Information
We use your information for the following purposes:
- To process and manage your spa bookings and appointments
- To personalize your spa experience and recommend suitable treatments
- To process payments and send booking confirmations
- To improve our services, website, and customer experience
- To send promotional offers and updates (only with your consent)
- To comply with legal obligations and regulations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data storage
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through PCI-compliant systems
- Staff training on data protection and privacy practices
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (e.g., payment processors, booking systems)
- Medical professionals when required for your safety during treatments
- Legal authorities when required by law or to protect our rights
All third parties are required to maintain the confidentiality and security of your information.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to or restrict certain processing of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information below.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
- Email: privacy@aventrainternationalspa.com
- Phone: +91 9211988289
- Address: 1st Floor, Pathi Tower, E end B, Phase-3, Jayanagara Main Road, Bengaluru, Karnataka 560078